ESAF built a branch-level incentive system that incorporates social targets, SPM audit and client satisfaction metrics among other elements.
Guidelines
Essential Questions to Answer When Reviewing Your Staff Incentive System
Set of recommended questions and data sources and indicators to use to review your incentive system's alignment with social goals and USSEPM.
Case studies & Field examples
Examples of Social Variables for Incentivizing Employees
Examples of different types of indicators and criteria that can be incorporated in loan officer evaluations to integrate a social performance lens into the evaluation.
Guidelines
Social Performance Factors to Examine During Internal Audit
Examples of key areas to assess in internal audits to monitor social performance.
Case studies & Field examples
Ujjivan Incentivizes Customer Service
Description of how Ujjivan incorporates social metrics and customer care into its staff incentive system.
Case studies & Field examples
Example Incentive Structure That Balances Portfolio Growth, Size and Quality
Provides a short example of how a mid-sized provider in Peru structured their incentives to balance growth, size and quality.
Case studies & Field examples
SKS and Equitas Protect Client Data
Briefly describes SKS and Equitas' policies and protocols for handling and protecting client data.
Guidelines
Guidelines for Case Load Limits
Provides guidance on setting appropriate case load limits for group and individual loans.
Guidelines
Grameen Foundation’s Recruitment and Selection Toolkit
Grameen Foundation’s Recruitment and Selection Toolkit
Tools & Templates
MicroLoan Foundation Gender-Disaggregated Report on Employees by Position
An example of an HR reporting showing the gender breakdown employees in different positions.
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