Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale
ESAF built a branch-level incentive system that incorporates social targets, SPM audit and client satisfaction metrics among other elements.
Set of recommended questions and data sources and indicators to use to review your incentive system's alignment with social goals and USSEPM.
Examples of different types of indicators and criteria that can be incorporated in loan officer evaluations to integrate a social performance lens into the evaluation.
Examples of key areas to assess in internal audits to monitor social performance.
Description of how Ujjivan incorporates social metrics and customer care into its staff incentive system.
Provides a short example of how a mid-sized provider in Peru structured their incentives to balance growth, size and quality.
Briefly describes SKS and Equitas' policies and protocols for handling and protecting client data.
Provides guidance on setting appropriate case load limits for group and individual loans.
Grameen Foundation’s Recruitment and Selection Toolkit
An example of an HR reporting showing the gender breakdown employees in different positions.