Ressources - SPI Online

Guide en ligne

Guide GPSE

Le Guide de Gestion de la Performance Sociale et Environnementale disponible en ligne, en anglais :

Guide GPSE en ligne

Guide GPSE en français

Le Guide GPSE est disponible en français, dans une version PDF téléchargeable ici :

Télécharger le Guide en français

Toutes les ressources

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Tools & Templates

CGAP Customer Experience Workbook

A companion workbook for the the CGAP Customer Experience Toolkit which equips organizations to create empowering customer experiences. The hands-on approach helps practitioners identify and implement a customer experience project within their organization – large or small – and advocate for it with leadership. This toolkit is the only such resource that specifically targets the financial services community with a focus on unbanked and underbanked customers.

Télécharger (842.4 Ko)

Tools & Templates

CGAP Customer Experience Toolkit

The CGAP Customer Experience Toolkit equips organizations to create empowering customer experiences. The hands-on approach helps practitioners identify and implement a customer experience project within their organization – large or small – and advocate for it with leadership. This toolkit is the only such resource that specifically targets the financial services community with a focus on unbanked and underbanked customers.

Télécharger (2.4 Mo)

Guide/Manual

Guía de evaluación de los estándares SFD en español

Esta guía indica a los auditores cómo calificar cada uno de los indicadores y detalles de la herramienta de evaluación de las Normas SFN. Más concretamente, esta guía proporciona: (1) el razonamiento lógico del indicador o detalle; (2) los criterios que deben seguirse para determinar la calificación Sí / Parcialmente / No / No aplicable; y (3) las fuentes que deben consultarse para comprender el nivel de desempeño de la institución financiera.

Télécharger (3.7 Mo)

Guide/Manual

Guide d'évaluation des normes SFN en français

Ce guide indique aux auditeurs comment noter chacun des indicateurs et des détails de l'outil d'évaluation des Normes SFN. Plus précisément, ce guide fournit : (1) le raisonnement logique de l'indicateur ou du détail ; (2) les critères à suivre pour déterminer le score Oui / Partiellement / Non / Non applicable ; et (3) les sources à consulter pour comprendre le niveau de performance de l'institution financière.

Télécharger (3.7 Mo)

Case studies & Field examples

MCPI Case Study - OnePuhunan

The Microfinance Council of the Philippines (MCPI) shares the results and lessons learned from its technical support to OnePuhunan in the Philippines to assess their environmental performance and develop an environmental action plan and data management strategy to strengthen their environmental management.

Télécharger (4.2 Mo)

Case studies & Field examples

MCPI Case Study - ASHI

The Microfinance Council of the Philippines (MCPI) shares the results and lessons learned from its technical support to ASHI in the Philippines to assess their environmental performance and develop an environmental action plan.

Télécharger (4.3 Mo)

Case studies & Field examples

MCPI Case Study - K-Coop

The Microfinance Council of the Philippines (MCPI) shares the results and lessons learned from its technical support to K-Coop in the Philippines to assess their environmental performance, and especially their environmental risks and vulnerabilities.

Télécharger (3.7 Mo)

Guidelines

Collection of Resources to Implement the Digital Financial Services Standards

This page gathers all the resources in English, Spanish and French, codeveloped by Cerise+SPTF and its partners to implement the Management Standards for the Responsible Provision of Digital Financial Services (DFS).

Publications

Grameen Foundation Playbook:

The Role of Financial Institutions in Responding to Domestic Financial Abuse.

Author: Bobbi Gray - Publication Date: 04/22/2025

Read The Playbook Brief Here

Télécharger (1.7 Mo)

Publications

2025 Regulatory Map by Deloitte Luxembourg

Deloitte Luxembourg released every year its Deloitte Regulatory Poster, which provides a visual overview of the main European regulatory developments expected over the next three years. This document is always nicely done and has the advantage of having everything in one place with the timeline.

See the 2025 Regulatory Map