Example of how FINCA Peru handles employee grievances.
Guidelines
Guidance for Grievance Mechanisms
Provides some key characteristics of USSEPM-aligned grievance mechanisms.
Case studies & Field examples
NRSP in Pakistan Responds to Employee Grievances
NRSP's grievance mechanism employs several good practices to address employee concerns quickly and enhance employee satisfaction overall.
Case studies & Field examples
VisionFund and ESAF Monitor Employee Satisfaction and Understand Reasons for Staff Exit
ESAF and VisionFund Cambodia employ employee satisfaction and employee exit surveys to understand employee experience and improve retention and performance.
Guidelines
Guidance for Disaggregated Employee Satisfaction Survey and Result-Sharing
Criteria for aligning employee satisfaction and exit survey processes and practices with the USSEPM.
Case studies & Field examples
VisionFund International Recruits Local Loan Officers Using Outreach Events
Description of VisionFund International's loan officer recruitment process using outreach events to attract and selection value-aligned loan officers.
Case studies & Field examples
Al Majmoua Trains Employees on SPM Topics
Al Majmoua mixes classroom based training with field-based training to achieve greater consistency in quality of service and application of policies.
Case studies & Field examples
Finca Microfinance Bank LTD. (Pakistan) Evaluates Employees on Customer Care
Description of Finca Microfinance Bank Ltd of Pakistan's Customer Care Program and it's use of their Service Quality Assessment Tool to evaluate employees
Case studies & Field examples
Sample Loan Officer SPM Evaluation Criteria Table
Examples of typical social performance management-related responsibilities and sample criteria that can be used to evaluate performance.
Guidelines
Guidance for Adequate Training of Employees on Code of Conduct and Client Protection
Discusses key elements of code of conduct and client protection that should be emphasized during loan officer training.
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