Audit SPI - Liste de contrôle des documents et entretiens
Ce document détaille les documents que vous devez consulter pour une évaluation, des suggestions d’interviews et questions d’entretien et les données SIG à collecter.
L’objectif final d’un audit SPI est d’améliorer les pratiques en GPSE. À la fin de l’audit, nous encourageons à élaborer un plan d’action qui priorise les actions d’amélioration. Voir l’exemple de plan d’action ci dessous.
MicroLoan Foundation Responds to Missed Outreach Targets by Reducing Barriers
Provides an example of how MicroLoan Foundation used information that it wasn't reaching its target clients to adjust product design and staff training.
Musoma Investigates and Addresses Causes of Over-Indebtedness
Explains the actions that Musoma took to reduce over-indebtedness when it noticed that many of its clients were selling or forfeiting assets to pay off loans.
Conditions that Create a Heightened Risk of Over-Indebtedness
Field example defines overindebtedness as a situation in which a client has to make sacrifices in order to pay his/her debt rather than an absolute state and provides examples of the types of market conditions that create a greater risk of overindebtedness.
Example of Tujijenge's customer services charter which explains client rights and what they should expect from Tujijenge as well as providing contact information for complaints.