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Guide en ligne

Guide GPSE en ligne

Le Guide de Gestion de la Performance Sociale et Environnementale

Guide GPSE complet

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Guidelines

Social Performance Factors to Examine During Internal Audit

Examples of key areas to assess in internal audits to monitor social performance.

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Case studies & Field examples

Example Incentive Structure That Balances Portfolio Growth, Size and Quality

Provides a short example of how a mid-sized provider in Peru structured their incentives to balance growth, size and quality.

Télécharger (57.0 Ko)
Guidelines

Guidelines for Case Load Limits

Provides guidance on setting appropriate case load limits for group and individual loans.

Télécharger (227.4 Ko)
Case studies & Field examples

Examples of Social Variables for Incentivizing Employees

Examples of different types of indicators and criteria that can be incorporated in loan officer evaluations to integrate a social performance lens into the evaluation.

Télécharger (50.0 Ko)
Case studies & Field examples

SKS and Equitas Protect Client Data

Briefly describes SKS and Equitas' policies and protocols for handling and protecting client data.

Télécharger (157.4 Ko)
Guidelines

Guidance for Adequate Training of Employees on Code of Conduct and Client Protection

Discusses key elements of code of conduct and client protection that should be emphasized during loan officer training.

Télécharger (32.0 Ko)
Case studies & Field examples

Finca Microfinance Bank LTD. (Pakistan) Evaluates Employees on Customer Care

Description of Finca Microfinance Bank Ltd of Pakistan's Customer Care Program and it's use of their Service Quality Assessment Tool to evaluate employees

Télécharger (36.0 Ko)
Case studies & Field examples

Al Majmoua Trains Employees on SPM Topics

Al Majmoua mixes classroom based training with field-based training to achieve greater consistency in quality of service and application of policies.

Télécharger (31.5 Ko)
Case studies & Field examples

Sample Loan Officer SPM Evaluation Criteria Table

Examples of typical social performance management-related responsibilities and sample criteria that can be used to evaluate performance.

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Publications

COVID-19 Client Interview Tool Data Insights and Recommendations for Funders, FSPs, and Regulators

Summarizes the findings of the surveys conducted with SPTF's COVID-19 interview tool along with the recommendations that came out of the roundtable discussion.

Télécharger (866.6 Ko)