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Guide GPSE
Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale
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Guidelines
How to Develop an Institutional Code of Ethics
Provides step by step guidance creating a code of ethics.
Case studies & Field examples
Chamroeun Covid-19 Impact Staff Survey Questionnaire 2021
Report produced from a Chamroeum 2021 survey to understand the impact of COVID-19 on its staff.
Tools & Templates
Chamroeun Staff Covid-19 Impact Survey Report 2021
Survey used by Chamroeun to under the impact COVID-19 was having on its staff.
Guidelines
EU Taxonomy
The EU Taxonomy establishes the technical screening criteria for determining the conditions under which an economic activity qualifies as contributing substantially to climate change mitigation or climate change adaptation and for determining whether that economic activity causes no significant harm to any of the other environmental objectives.
Guidelines
Green Inclusive Finance: A Framework for Understanding How Financial Services Can Help Low-Income and Vulnerable People Respond to Climate Change
This publication identifies the different financial products and services that can help mitigate adverse impacts on the environment, strengthen resilience against climate-related shocks, and support adaptation to climate change and transition to new livelihoods. It reviews their effectiveness in reaching these objectives, using key results from different impact studies.
Case studies & Field examples
Example Complaint Trends and Operational or Product Improvements to Adress Complaints
Provides examples of common complaints and possible product or service improvements to address them.
Case studies & Field examples
Examples of Discriminatory Policies and Staff Behaviors
Provides examples of discriminatory behavior by staff toward clients.
Case studies & Field examples
Communicating the Code of Conduct
Provides an example of how Compartamos Bank communicates the code of conduct to staff and clients.
Case studies & Field examples
Conditions that Create a Heightened Risk of Over-Indebtedness
Field example defines overindebtedness as a situation in which a client has to make sacrifices in order to pay his/her debt rather than an absolute state and provides examples of the types of market conditions that create a greater risk of overindebtedness.
Case studies & Field examples
Friendship Bridge (Guatemala) Client Segmentation by Poverty Profile
Description of Friendship Bridge (Guatemala)'s segmentation of its client by poverty level.
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