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Guide GPSE
Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale
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Case studies & Field examples
Examples of Discriminatory Policies and Staff Behaviors
Provides examples of discriminatory behavior by staff toward clients.
Case studies & Field examples
Communicating the Code of Conduct
Provides an example of how Compartamos Bank communicates the code of conduct to staff and clients.
Case studies & Field examples
Conditions that Create a Heightened Risk of Over-Indebtedness
Field example defines overindebtedness as a situation in which a client has to make sacrifices in order to pay his/her debt rather than an absolute state and provides examples of the types of market conditions that create a greater risk of overindebtedness.
Case studies & Field examples
Friendship Bridge (Guatemala) Client Segmentation by Poverty Profile
Description of Friendship Bridge (Guatemala)'s segmentation of its client by poverty level.
Case studies & Field examples
MicroLoan Foundation (Malawi) Uses a Data Protocol
Description of the training and data protocols used by MicroLoan Foundation to ensure high quality, accurate data is collected related to client outcomes.
Guidelines
Make Your Targets S.M.A.R.T
Table summarizing the meaning of the SMART acronym and how to use it to set better social goals and targets.
Case studies & Field examples
Komida Sets Social Targets
Describes the process Komida in Indonesia used to set social goals and targets.
Case studies & Field examples
KASHF Foundation Selects Social Indicators for Its Social Dashbord
Explains the process KASHF Foundation used to select indicators for its social dashboard.
Guidelines
Criteria for Outcomes Indicators
Recommendations on the qualities and characteristics that good outcomes indicators should have.
Guidelines
The ‘Funnel of Attrition’ and the ‘Attrition’ Factor
The ‘Funnel of Attrition’ represents the reality that not all clients use a service as intended, or continue to use a service.
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