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Guide GPSE
Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale
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Guidelines
Integrating customer empowerment into the Universal Standards
This document analyses how customer empowerment fits into the USSEPM and makes recommendations for additional indicators and essential practices
Case studies & Field examples
Strengthening Customer Empowerment in ASKI
Report of customer research to identify and map points of disempowerment for customers of Philippine MFI, ASKI. Recommendations for actions to promote customer empowerment.
Publications
Developing Actions for Customer Empowerment in the Philippines: Sector-level Mapping
This sector mapping initiative aims to get a deeper understanding of contextual factors that affect empowerment among Filipino customers and explore practical solutions at the provider and market levels to address customer disempowerment. This study engaged sector-level players and financial customers in conversations to understand context and other external factors that affect customer empowerment.
Case studies & Field examples
Garment Workers Experience with Wage Digitization in Bangladesh
Research to understand the experiences of garment workers in Bangladesh whose employers changed from paying them in cash to paying them digitally, either into a bank or a mobile money account. This led to an awareness raising campaign and education materials to better prepare workers for this change to digital wages
Guidelines
Customer Empowerment in Finance
Makes the case for customer empowerment and provides guidance building this into end-to-end projects or specific aspects, such as user research or projects.
Tools & Templates
Aski uses a Social Dashboard for Board Reports
Example of the visual social dashboard that ASKI in the Philippines uses to keep its board informed.
Tools & Templates
MicroLoan Foundation Whistleblower Policy
Example of a whistleblower policy from MicroLoan Foundation
Vidéo
Gestion de la Performance sociale : l'exemple d'ALIDé au Bénin
L'institution ALIDé au Bénin a travaillé sur trois principaux leviers pour faire face à des défis opérationnels tels que le taux élevé d'impayés, le départ de la clientèle, la concurrence ou encore le surendettement. Ces leviers sont le personnel, la clientèle et la transparence.
Tools & Templates
Creditaccess Grameen Whistleblower Policy
Example of a whistleblower policy from Creditaccess Grameen
Vidéo
Gestion de la Performance sociale : l'exemple de Renaca au Bénin
L'institution RENACA au Bénin montre les bienfaits de l'implémentation de la Performance Sociale pour répondre aux défis qui menacent la viabilité des institutions de microfinance.
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