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Guide GPSE
Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale
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Case studies & Field examples
Compartamos: Construyendo Una Cultura Institucional Alrededor De Un Codigo De Etica
Este caso describe el sistema de capacitación y mentoring del personal que busca aseguar alineamento y cumplimiento con el código de ética por el personal de Compartamos en el contexto de crecimiento rápido.
Guidelines
Analyze External Factors to Inform your Growth Policy
Table provides recommendations for different external factors to analyze, how to analyze them, and sources of information.
Case studies & Field examples
Компартамос: Создание корпоративной культуры на основе Кодекса этики Building Institutional Culture Around a Code of Ethics at Compartamos--Russian
Case describing system of training and staff mentoring that seek to ensure alignment and adherence to code of ethics among Compartamos staff even in the face of rapid growth.
Tools & Templates
Sample Data Privacy Agreement and Sample Privacy Agreement
Example of a privacy statement and data privacy agreement that can be adapted to local laws and norms.
Tools & Templates
Sample Consent Form for Sharing Client Data
Example of a client consent form for use of data.
Case studies & Field examples
FINCA Azerbaijan Protecting client privacy, increasing client trust
Describes FINCA Azerbaijan's client data privacy system including secure storage and protocols for physical files, data use disclosures, client consent, confidentiality requirements, staff training and digital data security protocols.
Case studies & Field examples
Customized IT at Caja Morelia Safeguards Client Data
Provides an overview of Caja Morelia's experience designing a customized IT system which, among other things, protects client data.
Case studies & Field examples
Mechanism for complaint resolution (Svasti Microfinance, India)
This document is an excerpt from a training for branch managers on the Customer Grievance Redress system for Svasti Microfinance in Inda. It includes a flowchart describing the way the complaint is handled depending on the nature and content of the complaint.
Case studies & Field examples
Responding to Client Complaints at Tameer Bank, Pakistan
Case example describing Tameer Bank's experience setting up and operating a Customer Service Unit to respond to client questions and complaints.
Tools & Templates
RICHES Toolkit, Phase 1: Risk Assessments - Evaluating Your Organization’s Risks of Harmful Work for Children and Adults
Evaluate potential risks and unintended consequences of harmful work for children (child labor) and adults within specific contexts, programs, and women’s businesses. To raise awareness and encourage action of women's economic empowerment actors to diagnose and mitigate safety and health risks within women’s businesses.
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