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Guide GPSE

Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale


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The Universal Standards for Social Performance Management - Where do we go from here?

This brief aims to distill lessons from the last five years (2013-2017) implementing the Universal Standards. It draws on feedback from trainings, audits, and upgrade projects conducted under the two funding facilities created to promote responsible finance: the Social Performance Fund (SP Fund) and the Responsible Microfinance Facility (RMF). It also draws on responses from online surveys conducted by CERISE in early 2018 with 22 FSPs, 12 investors, 80 SPI4 qualified auditors6 and 7 national networks7. In addition, the analysis integrates feedback from investors at the SPTF Social Investor working group meetings (India, February 2018 and Luxembourg, June 2018), on how in general the Universal Standards can shape and strengthen investors’ operations and strategies for responsible investment. CERISE, MFC and SPTF have coordinated the analysis, based on their direct involvement in the management or support of SPI4 users.

Tools & Templates

Social Performance Management Board Committee : Terms of Reference Example

Anonymized example of a terms of reference for a board social performance management committee.


The Business Case for Customer Centricity

This Brief helps to guide financial services providers (FSPs) in making informed decisions around customer centricity that are grounded in an understanding of the costs and benefits for the organization and what it means for customers.


Understanding and Measuring Women's Economic Empowerment

This document addresses key questions essential to design meaningful strategies that will lead to women’s economic empowerment. It presents: 1. A definition of women’s economic empowerment; 2. A measurement framework that can guide the design, implementation and evaluation of programs to economically empower women; and 3. A set of illustrative indicators that can serve as concrete examples for developing meaningful metrics for success. The concepts presented are meant to help practitioners, researchers and donors design effective, measurable interventions to advance women economically. In developing these concepts, ICRW has drawn both on the available literature and on ICRW’s direct experience in evaluating women’s economic empowerment programs. This document is intended as a conceptual guide, rather than an operational tool kit. Economic empowerment is a complex process, and the general framework presented here will have to be adapted to meet the needs of specific projects.