Ressources - SPI Online

Guide en ligne

Guide GPSE en ligne

Le Guide de Gestion de la Performance Sociale et Environnementale

Guide GPSE complet

Téléchargez le Guide GPSE

Le Guide GPSE est disponible plusieurs langues et versions spécifiques

Guides GPSE à télécharger

Toutes les ressources

541 résultats

Learning Series Vidéo

Client Protection Pathway Implementation Series

The Client Protection Pathway describes the steps that a financial service provider can take to implement the client protection practices necessary to avoid harming clients and communicate this progress to investors. The Pathway gives providers a roadmap for implementing the Client Protection Standards and helps them stay on track.

Protecting your clients is essential to your business and to their welfare, but it is not easy. At every step on the Pathway, we have resources and support ready for you. When you join the Client Protection Pathway, you join a global network of people who are committed to client protection.

Tools & Templates

Les outils de SPI Online

Un aperçu général des 7 nouveaux outils d'évaluation et leur fiches produits.

Case studies & Field examples

Plan détaillé pour un Code de Conduite

Exemple de plan détaillé pour un Code de Conduite qui peut être utilisé comme modèle.

Télécharger (131.5 Ko)

Tools & Templates

Feuille de travail et exemple de document résumant les informations essentielles

Cette ressource vous présente un bon et un mauvais exemple de feuille de travail pour résumer les informations essentielles.

Télécharger (26.6 Ko)

Guidelines

Social Performance Risks to Monitor

Examples of common social performance-related risks and how to monitor them.

Télécharger (45.0 Ko)

Case studies & Field examples

Case Study - Fondo Esperanza: Using Outcomes Data to Drive Performance

Describes Fondo Esperanza's comprehensive outcomes management system that emphasizes the collection of accurate, relevant data that are reported widely to both internal and external stakeholders.

Télécharger (327.7 Ko)

Publications

Client Voices Synthesis Report: Flexibility, Empathy, and Knowledge: What Clients Want From Microfinance in Benin, Pakistan, Peru, And Georgia

This synthesis report presents the voices of low-income individuals who shared with Smart Campaign their opinions, hopes, and struggles.

Télécharger (1.4 Mo)

Vidéo

The Universal Standards Introduction Video (2015)

This video was developed in 2015 to present the Universal Standards for Social and Environmental Performance Management. Since then, the Universal Standards have been updated and the SPTF website has changed to the new Cerise+SPTF joint venture. But this video is still relevant to explain the core notions of social and environmental performance management.

Learning Series

SPM Essentials: Help Your Employees Adapt to Digital Transformation Presentation

Presentation accompanying a webinar jointly organized by SPTF and the ILO, speakers from Wing (Cambodia), and FINCA DRC addressed how to manage human resources responsibly during digital transformation, how to motivate and support employees for success when their job roles and responsibilities are shifting, and how HR structure and management is different in a digitalized FSP versus a traditional financial institution.

Télécharger (329.8 Ko)

Learning Series

SPM Essentials: Listening to Employees as a Business Strategy Brief

Employee satisfaction and feedback are an often-overlooked asset for your business. Employees know the most about your customers and can be a wealth of ideas for improving your operations and human resource development. Are you making the most of their feedback? This brief summarizes the webinar that explores these questions with speakers from Fundación Paraguaya, Crystal (Georgia), and VisionFund Mexico.

Télécharger (877.3 Ko)