Guide en ligne
Guide GPSE
Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale
En anglais
Toutes les ressources
Case studies & Field examples
Microfund for Women (Jordan) Insurance Products
Provides examples of two types of insurance--credit life and hospitalization--that MicroFund for Women in Jordan designed and offers to its clients.
Case studies & Field examples
Insights from Transactional Data
Exceprt from Outcomes Management for FSPs: A proposed standard framework aligned with the SDGs that shares insights derived from 4 financial service providers' analysis of their transactional data.
Case studies & Field examples
How Products and Services Serve the Provider's Social Goals
Examples of how particular products and services are related to and contribute to a provider's social goals.
Case studies & Field examples
Génesis Locates Point of Sale Devices in Client Businesses
Brief field example of how Fundación Génesis Empresarial developed its new delivery channel with client preferences in mind.
Guidelines
Friendship Bridge Segments Clients to Create Personas
Describes how Friendship Bridge segmented its clients into 3 different profiles and developed personas for each.
Tools & Templates
FONDESURCO Perú: Manual y Política Crédito Fonde Energía
Estas hojas, extraidas del manual de crédito de Fondesurco, presentan las caracteristicas su producto financiero para acceder a tecnologías de energía renovable y eficiente.
Tools & Templates
First Microfinance Bank Pakistan Climate Risk Management Framework
This document shared by First MicroFinance Bank Pakistan is a good example of framework defining the key climate risks to which an FSP can be exposed and their impacts, and possible mitigation strategies (pre/during/post disaster), such as: climate risk mapping at branch level, clients' vulnerabilities assessment, portfolio diversification, additional provision reserve, disaster fund, awareness-raising, dedicated financial products, etc.
Training sessions & Material
Financial Education Trainer's Guide Financial Education for the enabling APR/EIR Program--MFTransparency
These financial education learning sessions were developed as a key activity for MicroFinance Transparency’s project called enabling Africa to Price Responsibly and Educate on Interest Rates (enabling APR/EIR Program). The goal of the Trainer’s Guide is to provide face-to-face learning sessions that allow any organization or institution – a financial institution, community-based organization, government institution, non-profit or non-governmental organization – to educate borrowers and potential borrowers about interest rates. It is especially geared towards contexts found in Africa.
Training sessions & Material
Financial Education Trainer's Guide Kit of Images--MFT Transparency
These images accompany the English version of the MFTransparency FINANCIAL EDUCATION TRAINER’S GUIDE Financial Education for the enabling APR/EIR Program--MFTransparency.
Case studies & Field examples
Example Staff Responsibilities for Complaints Resolution
Example of how responsibilities for complaints resolution can be delegated to staff.
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