Ressources - SPI Online

Guide en ligne

Guide GPSE

Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale

En anglais

👉 Télécharger la version préliminaire du Guide GPSE en français !

Toutes les ressources

492 résultats

Guide/Manual

Ciclo de servicio

Valuable for understanding client journey and satisfaction with various aspects of their engagement with the institution.

Télécharger (1.9 Mo)

Tools & Templates

ESMS for Microfinance Institution

FIRST for Sustainability website provides some guidelines on how to set an Environmental and Social Management System for MFIs. A ESMS template is available for download.

Go to the website

Guidelines

How to Design a Complaints Mechanism

Most financial institutions provide clients with one or more channels for communicating their questions and complaints to the institution. However, not all complaints mechanisms are effective. This tool will discuss how financial institutions can design "effective complaints mechanisms", meaning a system for collecting, resolving, and responding to client questions and complaints, and for using client feedback to improve products and operations.

Télécharger (270.0 Ko)

Tools & Templates

RICHES Toolkit, Phase 1: Social Performance Management Guide

Improve social performance management towards a stronger, Do No Harm approach. Through the use of this guide, WEE Actor management-level staff will have:

• Identified areas of performance improvement which demonstrate intent, commitment, and processes for mitigating the risks of potential unintended consequences of WEE programming.

• Have accessed validated survey questions that can be added to participant satisfaction, exit, or outcomes surveys to measure and monitor whether a participant is resorting to harmful coping mechanisms or experiencing the unintended consequences of WEE programming.

• Considered safeguarding and gender policy and code of conduct language that can be adopted or adapted to demonstrate organizational intent to do no harm and commitment to gender equity and equality.

Télécharger (1.2 Mo)

Publications

Satya Microcapital Financial Inclusion Impact Performance Report

This initial report by 60 Decibels shows Satya MicroCapital’s performance across the five dimensions of financial inclusion: access, business impact, household impact, financial management, and resilience. It also includes additional insights on client satisfaction, loan usage and challenges.

Télécharger (710.7 Ko)

Tools & Templates

Satya Microcapital Social Performance Management Policy

Social strategy and SPM policy in which Satya Microcapital sets out its social goals and plans to achieve them.

Télécharger (383.0 Ko)

Guidelines

Audit SPI - Conseils pour des résultats de qualité

Consultez ce document pour voir comment assurer une analyse objective et fiable.

Télécharger (150.0 Ko)

Tools & Templates

Audit SPI - Liste de contrôle des documents et entretiens

Cet outil détaille les documents que vous devez consulter pour une évaluation, des suggestions d’interviews et questions d’entretien et les données SIG à collecter.