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Guide en ligne

Guide GPSE

Découvrez notre Guide de Gestion de la Performance Sociale et Environnementale

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Case studies & Field examples

Communicating the Code of Conduct

Provides an example of how Compartamos Bank communicates the code of conduct to staff and clients.

Guidelines

Smart Campaign Compliance Criteria for Code of Conduct

Providers guidance on what a code needs to include and how it must be communicated and staff trained.

Case studies & Field examples

ASKI Sanctions Code of Conduct Violations

Provides an example of how ASKI addresses violations of its code of conduct in its disciplinary procedures.

Case studies & Field examples

Examples of Discriminatory Policies and Staff Behaviors

Provides examples of discriminatory behavior by staff toward clients.

Case studies & Field examples

Tujijenge Displays a Customer Service Charter

Example of Tujijenge's customer services charter which explains client rights and what they should expect from Tujijenge as well as providing contact information for complaints.

Case studies & Field examples

FINCOMUN Introduces a "Collection with Dignity" Policy

FINCOMMUN developed a "Collections with Dignity" policy. This case provides a description of their policy and the impact it has had on FINCOMMUN

Case studies & Field examples

SWADHAAR FINSERVE Code Includes Collections Procedures

Example of a collections policy used by SWADHAAR FINSERVE.

Case studies & Field examples

Sample Rescheduling Policy

Provides an example of a rescheduling policy that details how and under what conditions a client's loan may be rescheduled.

Case studies & Field examples

SKS (India) Protects Client Data

Example of a client data privacy policy from SKS.

Tools & Templates

Ressources pour évaluer les indicateurs de Tarification Responsable

La Dimension 6 des Normes Universelles pour une Croissance et des Rendements Responsables évalue la tarification responsable à l'aide d'une combinaison d'indicateurs quantitatifs. Ces indicateurs permettent de déterminer si une institution financière se situe dans la fourchette de performance acceptée pour le taux d'intérêt effectif, le ratio des charges d'exploitation, le ratio des charges pour pertes sur prêts et le rendement des actifs. Les ressources qui suivent vous aideront à effectuer un calcul approfondi et harmonisé de ces ratios.