Ressources - SPI Online

Guide en ligne

Guide GPSE en ligne

Le Guide de Gestion de la Performance Sociale et Environnementale

Guide GPSE complet

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Le Guide GPSE est disponible plusieurs langues et versions spécifiques

Guides GPSE à télécharger

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528 résultats

Publications

Satya Microcapital Financial Inclusion Impact Performance Report

This initial report by 60 Decibels shows Satya MicroCapital’s performance across the five dimensions of financial inclusion: access, business impact, household impact, financial management, and resilience. It also includes additional insights on client satisfaction, loan usage and challenges.

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Tools & Templates

Satya Microcapital Social Performance Management Policy

Social strategy and SPM policy in which Satya Microcapital sets out its social goals and plans to achieve them.

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Guidelines

SPI Audit - Advice for ensuring quality results

Consult this document to understand how to ensure an objective and useful analysis.

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Guidelines

Focus Groups Guidelines

Guidance on using focus groups to gather feedback from staff and/or clients.

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Guide/Manual

Audit SPI - Glossaire

Un guide utile pour comprendre les termes généralement utilisés.

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Publications

The Business Case for Customer Centricity

This Brief helps to guide financial services providers (FSPs) in making informed decisions around customer centricity that are grounded in an understanding of the costs and benefits for the organization and what it means for customers.

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Publications

Understanding and Measuring Women's Economic Empowerment

This document addresses key questions essential to design meaningful strategies that will lead to women’s economic empowerment. It presents: 1. A definition of women’s economic empowerment; 2. A measurement framework that can guide the design, implementation and evaluation of programs to economically empower women; and 3. A set of illustrative indicators that can serve as concrete examples for developing meaningful metrics for success. The concepts presented are meant to help practitioners, researchers and donors design effective, measurable interventions to advance women economically. In developing these concepts, ICRW has drawn both on the available literature and on ICRW’s direct experience in evaluating women’s economic empowerment programs. This document is intended as a conceptual guide, rather than an operational tool kit. Economic empowerment is a complex process, and the general framework presented here will have to be adapted to meet the needs of specific projects.

Télécharger (7.8 Mo)

Case studies & Field examples

Voluntary Savings Product Design on Clients Needs

Example of the research and analysis that should be done to design a voluntary savings product that responds to client needs.

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Vidéo

Consumer Pricing Education Animation - Auntie Need a Loan

This short video by MicroFinance Transparency aims to help Inclusive Finance stakeholders to convey important pricing transparency and consumer protection messages.

Case studies & Field examples Vidéo

Nordic Microfinance Initiative's Board Participation in Svasti

Nordic Microfinance Initiative's (NMI) board representative to Svasti explains NMI's approach to agreeing to and monitoring social goals and strategy. Example of active board engagement in social performance management and social strategy.