CP Pathway Webinar #6
Implementing fair collection strategies
In the 6th webinar in the Client Protection Pathway Implementation Series, Rula Mheisen, Client Protection Pathway trainer, reviews the collection cycle and process, the collection manual and its contents, and ensuring implementation of key client protection elements. Two guest speakers also present case studies: Ehab Najeeb, Head of Retail and Microfinance Collection at the Agricultural Bank of Egypt, describes the transformation of their collection department after applying client protection standards and Issam Shnoudeh, Chief Business Officer at Tamweelcom – Jordan, discusses how to make “collection with dignity” a part of organizational culture.
- Download the prensentation in English
Client Protection Pathway Implementation Series
The Client Protection Pathway describes the steps that a financial service provider can take to implement the client protection practices necessary to avoid harming clients and communicate this progress to investors. The Pathway gives providers a roadmap for implementing the Client Protection Standards and helps them stay on track.
Protecting your clients is essential to your business and to their welfare, but it is not easy. At every step on the Pathway, we have resources and support ready for you. When you join the Client Protection Pathway, you join a global network of people who are committed to client protection.
We encourage all financial service providers on the Pathway to implement better practices by learning about critical client protection topics covered in our Implementation Series. Signing up to the Client Protection Pathway signs you up to the series. You can find recordings and presentations from past events here.